Privacy Policy

Effective Date: June, 17 2025

Last Updated: June, 17 2025

Welcome to Thea Kitchen Express, the official food delivery application of Thea Villa Hotel. We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") or any related services ("Services").

By accessing or using Thea Kitchen Express, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Services.

1. Information We Collect

We collect various types of information from and about users of our App, including:

a. Personal Information

• Name
• Email address
• Phone number
• Mailing or delivery address
• Payment information (credit/debit card details, payment method)
• Account login credentials
• Order history and preferences

b. Device and Usage Information

• Device type, operating system, and unique device identifiers
• IP address
• Browser type (if applicable)
• Pages visited, time spent on the App, and browsing behavior
• Location data (with your consent, to facilitate delivery)

c. Communications

If you contact us via email, chat, or phone, we may retain records of those communications.

d. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage patterns, and deliver relevant content and advertisements.

2. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill your orders
• To communicate order status, updates, and customer support
• To personalize your experience and recommend menu items
• To manage your account and preferences
• To process payments and prevent fraud
• To improve our App, products, and Services
• To send promotional offers, newsletters, or surveys (with your consent)
• To comply with legal obligations and resolve disputes

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with third parties under the following circumstances:

a. Service Providers

Third-party vendors who assist us in providing Services, such as:

• Payment processors
• Delivery partners
• Customer support tools
• Analytics providers

These parties are contractually obligated to maintain the confidentiality and security of your data.

b. Legal Compliance

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., law enforcement or regulatory agencies).

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you via email or prominent notice before your data becomes subject to a different Privacy Policy.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Opt-Out: Unsubscribe from marketing communications.
• Portability: Receive your data in a structured, commonly used format.

You may also withdraw consent at any time where we rely on it to process your information.

To exercise these rights, please contact us at support@theakitchenexpress.com or use the settings within the App.

7. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

8. International Users

If you access our App from outside the Philippines (or other applicable jurisdiction), please note that your information may be transferred to and processed in the country where our servers are located. By using our Services, you consent to such transfers in compliance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and will be effective immediately upon posting. We encourage you to review this Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Thank you for trusting Thea Kitchen Express. We look forward to serving you with integrity and care.